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Service Agreement

Individual Entrepreneur registration in Georgia โ€” one agreement for both in-person and remote registration.

Effective date: August 21, 2026

Preamble

IE ioli digital (แƒ˜แƒœแƒ“แƒ˜แƒ•แƒ˜แƒ“แƒฃแƒแƒšแƒฃแƒ แƒ˜ แƒ›แƒ”แƒฌแƒแƒ แƒ›แƒ”), ID no. 305476865, registered in Georgia, registered address: Chavchavadze Ave 37M, Terminal coworking space, Tbilisi, Georgia (the โ€œCompanyโ€, โ€œweโ€, โ€œusโ€), operating the website smallbusiness.ge (the โ€œSiteโ€), publishes this offer, addressed to any natural person with legal capacity (the โ€œClientโ€, โ€œyouโ€).

The Agreement is concluded when you accept this offer (section 3) and does not require signature on paper. At your request it is executed as a bilateral document in the form of Annex 1.

The following documents, as published on the Site and in force on the date of acceptance, form an integral part of this Agreement:

Where this Agreement and those documents conflict, this Agreement prevails unless expressly stated otherwise.

1. Definitions

1.1. IE โ€” an individual entrepreneur (แƒ˜แƒœแƒ“แƒ˜แƒ•แƒ˜แƒ“แƒฃแƒแƒšแƒฃแƒ แƒ˜ แƒ›แƒ”แƒฌแƒแƒ แƒ›แƒ”) recorded in the Register of Entrepreneurs of the National Agency of Public Registry (NAPR).

1.2. House of Justice โ€” the Public Service Hall / territorial office of NAPR that accepts registration applications.

1.3. Small Business status (1%) โ€” the special tax status granted by the Georgian Revenue Service, applying a 1% tax rate on turnover where the type of activity meets the requirements of Georgian law.

1.4. RS.ge โ€” the portal of the Georgian Revenue Service; the Client's personal tax account.

1.5. Personal account โ€” the section of the Site the Client accesses through a one-time link sent to their email, showing the stages of the work, meeting details, the chat with the assistant, invoices, documents and extracts.

1.6. Assistant โ€” a specialist engaged and paid by the Company who accompanies the Client through registration.

1.7. In-person format โ€” the Services performed with the Client present in Georgia (Tbilisi, Batumi or Kutaisi).

1.8. Remote format โ€” the Services performed without the Client travelling to Georgia, under a power of attorney.

1.9. Power of attorney (PoA) โ€” a power of attorney authorising representation of the Client in the registration of the IE, notarised and legalised (apostilled) in the country of issue and delivered to the Company in original.

1.10. State fee โ€” the NAPR registration fee, paid by the Client directly at the House of Justice.

2. Subject of the Agreement

2.1. The Company undertakes to register the Client as an individual entrepreneur in Georgia and to provide the related services agreed in the Order (the โ€œServicesโ€), and the Client undertakes to accept and pay for them.

2.2. The Services are provided in one of two formats, at the Client's choice:

(a) In-person โ€” with the Client present in Tbilisi, Batumi or Kutaisi;

(b) Remote โ€” under a power of attorney, without the Client travelling to Georgia.

Both formats lead to the same result: a registered IE holding the Small Business (1%) status.

2.3. The Company operates a technology platform. The specialists who carry out the work are engaged and paid by the Company; the Client contracts with the Company alone, and the Company is responsible to the Client for the Services.

2.4. Decisions on registration, on tax status and on opening a bank account are made by Georgian authorities and by banks. Those decisions are outside the Company's control and the Company does not guarantee a positive outcome.

3. Conclusion of the Agreement

3.1. You accept this offer by any of the following:

(a) ticking the box confirming these terms when you place a request or book a visit on the Site;

(b) paying an invoice issued by the Company, in whole or in part;

(c) confirming the scope and price of the Services in writing by email, Telegram or WhatsApp.

3.2. The date and time of acceptance are recorded by the Company's systems together with the request number, and the parties accept that record as sufficient evidence that the Agreement was concluded.

3.3. The parties give correspondence by email, in the personal account and via Telegram and WhatsApp โ€” at the contact details each party has given โ€” the same legal force as documents on paper.

3.4. You confirm that you are at least 18 years old, that you have the legal capacity to enter into this Agreement, and that the information you provide is accurate and complete.

4. Scope of the Services

4.1. The in-person format includes:

4.1.1. A preliminary consultation: review of your case, citizenship and type of activity, and choice of format.

4.1.2. Booking of the date and time, confirmation of the slot (normally within 15 minutes) and reminders before the meeting.

4.1.3. An Assistant meeting you in the agreed city and accompanying you at the House of Justice, including interpreting and explaining every document you sign.

4.1.4. Preparation and filing of the IE registration application; registration within 24 business hours.

4.1.5. A legal address for the registration.

4.1.6. Filing for the Small Business (1%) status, normally activated within approximately 24 hours of registration, with the certificate placed in your personal account.

4.1.7. The Register extract in Georgian and in English, in your personal account.

4.1.8. Preparation and submission of a bank account application (clause 4.4).

4.2. The remote format includes:

4.2.1. A preliminary consultation and a check that remote registration is available for your citizenship and type of activity.

4.2.2. Drafting of the power of attorney and the document list, with instructions for notarisation and legalisation (apostille) in your country.

4.2.3. Preparation of the full set of documents for filing with the House of Justice.

4.2.4. Filing by the Company's representative under the power of attorney and registration of the IE within 5 business days of the Company receiving the original, properly executed power of attorney and the complete set of documents.

4.2.5. A legal address for the registration.

4.2.6. Filing for the Small Business (1%) status โ€” as in clause 4.1.6.

4.2.7. The Register extract in Georgian and in English in your personal account; all documents are delivered electronically.

4.2.8. Preparation and submission of a bank account application (clause 4.4).

4.3. Any other additional services are provided on separate order and payment, on terms agreed by the parties.

4.4. Bank accounts. The Company does not open bank accounts. We prepare and submit your application; the bank reviews it and decides independently whether to open an account and on what terms. The usual flow is that a personal account is opened first, after which a business account application is submitted online; once submitted, the process is handled by the bank's account manager. The bank's own tariffs are set by the bank.

4.5. The price of the Services does NOT include, and the Client pays separately:

4.5.1. The NAPR state fee โ€” paid by the Client in cash directly at the House of Justice, in the amount set by Georgian law and in force on the day the application is filed. It is not part of the Company's fee.

4.5.2. A Georgian mobile number (SIM or eSIM), obtained by the Client.

4.5.3. For the remote format, additionally: notarisation, legalisation (apostille) and translation of documents in the country of issue, and courier delivery of the originals to Georgia.

4.5.4. Tariffs and charges of banks, notaries, translators and payment providers.

4.6. The Company does not provide tax, investment or immigration advice, does not represent the Client in court, and gives no opinion on the Client's tax residency in any other country.

5. Obligations and rights of the parties

5.1. The Company shall:

5.1.1. Provide the Services with due skill and care and within the timeframes in section 6, using qualified specialists bound by confidentiality.

5.1.2. Create a personal account for the Client showing the stages of the work, the meeting details, invoices and the documents obtained, and keep them available after the work is finished.

5.1.3. Disclose the name and contact details of the assigned Assistant no later than 3 hours before the meeting (in-person format).

5.1.4. Process the Client's personal data in accordance with section 9 and the Privacy Policy.

5.1.5. Respond to the Client's enquiries within the times published on our Support page.

5.2. The Company may:

5.2.1. Engage third parties to perform the Services, remaining responsible to the Client for the result.

5.2.2. Suspend the Services if the Client does not supply documents, information or payment โ€” until the obstacle is removed, having notified the Client.

5.2.3. Decline to start, or stop providing, the Services where we reasonably believe that the request is unlawful, that the information given to us is false, that the intended activity requires a licence the Client does not hold, or that providing the Services would breach applicable sanctions or anti-money-laundering rules. We may request identity documents and proof of source of funds where the law requires it. Fees are then handled under the Refund Policy.

5.2.4. The Company does not provide Services to, or accept payment from, a Client whose activity involves weapons, narcotics, pornography, gambling, financial pyramids, cash-out schemes or other unlawful activity, or where the Client, its beneficial owner or its issuing bank is subject to applicable sanctions. The Company may carry out checks to the extent required by anti-money-laundering law.

5.2.5. Payment is accepted only from a card or account belonging to the Client. Third-party payments are not accepted; a payment received in that way is returned to the payer and the Services are suspended until payment is received from the Client.

5.3. The Client shall:

5.3.1. Provide accurate, complete and timely information and documents (passport, citizenship, country of residence, type of activity, contact details).

5.3.2. Respond to the Company's requests without delay.

5.3.3. Attend the booked meeting or give advance notice if unable to (in-person format), bringing a valid passport and cash for the state fee.

5.3.4. For the remote format, execute, notarise and legalise the power of attorney and any other required documents and deliver them to the Company.

5.3.5. Pay for the Services under section 7 and the state fee under clause 4.5.1.

5.3.6. Keep access to the email address used to sign in to the personal account and keep any credentials entered confidential, telling the Company immediately if unauthorised access is suspected.

5.3.7. On receiving the initial RS.ge username and password from the Revenue Service, change the password and enable two-factor authentication; and meet the IE's tax and reporting obligations personally, including filing returns and paying tax on time.

5.3.8. Use the Services only for lawful purposes, in compliance with Georgian law and with the law applicable to the Client.

5.4. The Company is not responsible for delays or failure to perform caused by inaccurate information, missing documents or lack of response from the Client's side.

6. Timeframes

6.1. In-person format โ€” registration of the IE within 24 business hours of filing, normally in a single visit to the House of Justice.

6.2. Remote format โ€” registration within 5 business days of the Company receiving the original, properly executed power of attorney and the complete set of documents. Notarisation, legalisation and delivery times depend on the Client's country and are not included in that period.

6.3. The Small Business (1%) status is normally activated within approximately 24 hours of registration, and the certificate is placed in the personal account.

6.4. The time taken to review a bank account application is determined by the bank.

6.5. All timeframes are estimates: they depend on the authorities, the banks and the Client's timely cooperation. The Company is not liable for delays outside its reasonable control.

6.6. Time stops running for any period in which the Client has not provided the required information, documents or payment.

7. Fees and payment

7.1. The fee for each format and for each additional service is published on the Site at smallbusiness.ge/pricing, applies in the version in force on the date of acceptance, and is confirmed in writing (in the Order and the invoice) before work begins.

7.2. All prices are quoted and charged in Georgian Lari (GEL). If you pay in another currency, the conversion rate and any related charges are set by your bank or payment provider, not by us.

7.3. An invoice is issued when you place the order and is available in your personal account. Unless agreed otherwise, fees are payable in advance.

7.4. The payment methods are listed on our Payment details page. Online payments are processed by a licensed payment provider. The Company acts as merchant of record โ€” it takes payment in its own name and for its own account, not on behalf of third parties. The payment appears on your statement as a payment to the Company or the Site.

7.5. Payment is treated as made when the funds are credited to the Company's account. Bank and payment-system charges are the Client's responsibility.

7.6. The Company may change its prices; orders confirmed and paid before a change keep the earlier price.

7.7. Price transparency. The price confirmed in the Order is final for the service concerned and includes applicable Georgian taxes. No hidden fees, add-ons or card surcharges apply. Every payment that is not covered by the price is listed in clause 4.5.

7.8. One-off payment. Payment under this Agreement is one-off. This Agreement provides for no automatic charges, recurring payments or subscriptions, and none are taken without the Client's separate express consent. Payment credentials are not stored for future charges.

7.9. Card data. Card details are entered by the Client on the payment provider's secure page. The Company does not receive, process or store full card data; that data is handled by a licensed provider in accordance with PCI DSS.

7.10. Statement descriptor. The payment appears on the card statement as โ€œSMALLBUSINESS.GEโ€. If the Client does not recognise a charge, they contact the Company before raising a dispute, and the Company identifies the payment the same working day.

7.11. Payment confirmation. After a successful payment, a confirmation is sent to the email address given by the Client; the invoice and confirmation are also available in the personal account.

7.12. The Company is not a payment agent. The Company accepts payment solely for its own services, in its own name and for its own benefit; it does not pool or transfer funds for third parties and does not provide payment services. The state fee (clause 4.5.1) is neither collected nor remitted by the Company โ€” the Client pays it directly at the House of Justice.

8. Refunds, rescheduling and withdrawal

8.1. Refunds are calculated stage by stage in accordance with the Refund Policy, which forms part of this Agreement: the portion of the fee for stages not yet started is refunded; the fee for stages already completed or in progress is retained.

8.2. The stages are, in outline:

8.3. In-person format: if you cancel with reasonable notice before the scheduled date, our fee is refundable except for costs already incurred. If you do not attend a scheduled appointment without notice, the fee for that visit may be retained.

8.4. A meeting may be rescheduled by agreement with the Company; the Client gives notice in good time through the personal account or a messenger.

8.5. State fees and notary, translation and bank charges are paid to third parties and are non-refundable once incurred.

8.6. Fees are also non-refundable where the Service could not be completed because of inaccurate information, missing documents or lack of response from the Client, and where an authority or bank declined an application for reasons outside the Company's control after the agreed work had been performed (including refusal of the Small Business status because the type of activity does not qualify).

8.7. An approved refund is issued to the original payment method (for card payments, to the same card) within 14 calendar days of the refundable amount being confirmed. Payment-processor or bank fees on the refund, if any, may be deducted. The time taken for the funds to reach the Client's account is determined by their bank.

8.8. Either party may end the engagement by written notice. If the Client cancels after work has begun, this section applies.

8.9. Consumer right of withdrawal (cooling-off). This Agreement is concluded at a distance. A Client who is a consumer may withdraw from it within 14 calendar days of conclusion, without giving reasons, by notice to hello@smallbusiness.ge or through the personal account.

8.10. By accepting this offer and asking for the work to start before that period ends, the Client expressly requests immediate performance and acknowledges that the right of withdrawal is lost once the Service has been fully performed within that period, and that on withdrawal before full performance the Client pays for the part of the Services actually performed up to the moment the notice is received, in proportion to the stages in clause 8.2.

8.11. A refund on withdrawal is made within the period set out in clause 8.7.

8.12. Nothing in this section limits rights the Client has under mandatory Georgian consumer protection law or the law of their country of residence.

9. Personal data and confidentiality

9.1. The Company is the data controller. Data is processed in accordance with the Law of Georgia on Personal Data Protection and the Privacy Policy published on the Site.

9.2. We process, in particular: name, contact details (email, phone, Telegram/WhatsApp), citizenship and country of residence, passport or ID number, type of activity, the legal address used for the registration, order and payment records, chat messages in the personal account, the rating given to the Assistant, a push-subscription identifier (if notifications are enabled) and technical data.

9.3. Legal bases: taking steps at the Client's request and performing this Agreement; compliance with legal obligations; and, where relevant, consent and the Company's legitimate interests. Where the EU/UK GDPR applies to the Client, these are the bases relied on.

9.4. Recipients: Georgian government bodies (registration and tax status), banks (submission and processing of the account application), notaries and translators where required, and the Assistants engaged by the Company, who are bound by confidentiality. Processing is also carried out by service providers engaged by the Company, acting on its instructions under data processing agreements: providers of hosting and content delivery, cloud storage of data and documents, transactional email and web analytics, and messaging platforms where the Client chooses those channels. The current list of providers is published in the Privacy Policy. We do not sell personal data.

9.5. Tax portal credentials. Where the Client chooses to store their RS.ge username and password in the personal account, the password is stored encrypted, is never displayed in the Company's staff portals, and is used only to carry out the services the Client has asked for. The Client may ask for it to be deleted at any time.

9.6. Retention: request and contact details โ€” up to 24 months after the last interaction, unless deletion is requested sooner; financial and tax records relating to Services provided โ€” 6 years, as required by Georgian law, after which data is deleted or anonymised.

9.7. Client rights: access, rectification, erasure, restriction of processing, objection and portability, to the extent provided by applicable law. Requests: hello@smallbusiness.ge. The Client may also complain to the Personal Data Protection Service of Georgia or to their local supervisory authority.

9.8. Neither party discloses confidential information obtained under this Agreement, except as required by law or as necessary to provide the Services.

10. Delivery and acceptance

10.1. The Services are performed in person and electronically; no physical goods are supplied and nothing is shipped. Documents are delivered through the personal account.

10.2. A Service is treated as properly performed and accepted if, within 5 calendar days of the request being moved to โ€œCompletedโ€ in the personal account (or of the corresponding email notification), the Client has not sent a reasoned written objection.

10.3. On request, the Company provides an invoice and a service acceptance act electronically.

11. Liability

11.1. The Company is responsible to the Client for the proper provision of the Services, including the work of the specialists it engages.

11.2. The Company does not guarantee any particular decision by a government authority, a bank or any other third party (on registration, tax status or opening an account), and is not liable for their acts, omissions, timing, tariffs or changes of practice.

11.3. To the maximum extent permitted by law, the Company's total liability for any claim is limited to the amount of the service fee paid by the Client for the specific service giving rise to the claim.

11.4. The Company is not liable for indirect, incidental or consequential loss, or for loss of profit.

11.5. Nothing in this Agreement excludes liability that cannot be excluded under Georgian law, including under consumer protection rules.

11.6. The Client is responsible for meeting the tax and reporting obligations of their IE after registration, including filing returns and paying tax.

12. Payment disputes and chargebacks

12.1. If anything has gone wrong with a payment, please contact us first โ€” most questions are resolved within one working day.

12.2. Raising a chargeback for a service already delivered, or instead of requesting a refund under the Refund Policy, is a breach of this Agreement. Where a chargeback is raised without cause, the Company may provide its records to the payment provider, recover from the Client the fees charged to the Company as a result, and suspend work until the matter is resolved.

12.3. Payment and refund enquiries are accepted by email at hello@smallbusiness.ge, on Telegram @mono_ge and on WhatsApp. The Company acknowledges an enquiry within 1 business day and gives a substantive reply within 5 business days.

12.4. The Client's rights under applicable consumer law and card scheme rules are unaffected.

13. Force majeure

13.1. Neither party is liable for failure to perform caused by events beyond its reasonable control: natural disasters, hostilities, acts of authorities, suspension of state registers and services, large-scale communications or power failures, epidemics and related restrictions.

13.2. The affected party notifies the other within 5 business days. If the event continues for more than 60 days, either party may terminate; amounts are settled under section 8.

14. Term and changes

14.1. The Agreement takes effect on acceptance and continues until both parties have performed their obligations.

14.2. The Company may amend this offer and its annexes by publishing a new version on the Site. The version in force on the date of acceptance governs that engagement. Material changes take effect when posted on the relevant page.

14.3. Sections 9, 11, 12 and 15 survive termination.

15. Governing law and disputes

15.1. This Agreement is governed by the laws of Georgia.

15.2. Disputes are first addressed through good-faith negotiation; the Client may also use the complaint route described on our Support page. A complaint is answered within 15 calendar days.

15.3. If a dispute cannot be resolved amicably, it is settled by the competent courts of Georgia.

16. Miscellaneous

16.1. Intellectual property. All Site content (text, design, logos) belongs to the Company or its licensors and may not be used without permission.

16.2. Language. This Agreement is published in English. A Georgian version will be published in due course; in case of any discrepancy between language versions, the English version prevails. Texts in any other language, where provided, are for information only. Documents filed with Georgian authorities are drawn up in Georgian.

16.3. Assignment. The Client may not assign rights or obligations under this Agreement without the Company's written consent.

16.4. Severability. If a provision is held invalid, the remainder of the Agreement continues in force.

17. Company details

Name โ€” IE ioli digital (แƒ˜แƒœแƒ“แƒ˜แƒ•แƒ˜แƒ“แƒฃแƒแƒšแƒฃแƒ แƒ˜ แƒ›แƒ”แƒฌแƒแƒ แƒ›แƒ”)

ID no. โ€” 305476865

Address โ€” Chavchavadze Ave 37M, Terminal coworking space, Tbilisi, Georgia

Website โ€” https://smallbusiness.ge

Email โ€” hello@smallbusiness.ge

Telegram โ€” @mono_ge

WhatsApp โ€” +995 599 799 810

A countersigned copy of this Agreement, together with the order form (Annex 1), is available on request at hello@smallbusiness.ge.