Last updated: August 2026
Every client is looked after by a named assistant and an accountant, and you can reach us before, during and after the service. This page lists every way to contact us, how quickly we reply, and what to do if you are not satisfied with the answer.
Our office works Monday to Friday, 10:00โ19:00 Tbilisi time (UTC+4), excluding Georgian public holidays. Appointments at the House of Justice are booked between 10:00 and 17:00 on working days.
If your meeting is today and something has gone wrong on the way to it, write on WhatsApp or Telegram rather than by email โ those we read fastest.
Your personal account shows the stage your case has reached, the date and address of your meeting, the name of your assistant, your invoice, and every document we have obtained for you โ the IE registration extract, the tax registration extract and the Small Business status certificate. Documents stay available there after the service is finished, so you can download them again at any time.
Prices are shown on the Pricing page and confirmed in writing before work begins. All prices are in Georgian Lari (GEL). Payments are collected by IE ioli digital, the company that operates smallbusiness.ge.
An invoice is issued automatically when you book and is available in your personal account under Payment; it stays there after the service is complete. Payment methods, along with our bank details, are listed on the Payment details page. Government state fees are paid by you directly to the National Agency of Public Registry at the House of Justice and are not part of our fee.
If a payment does not appear against your booking within one working day, send us the transaction reference and we will match it manually.
We provide services, not physical goods โ nothing is shipped, and everything is delivered electronically or in person.
Timeframes depend on the authorities, the banks and how quickly you send us what we ask for. Where a deadline matters to you, tell us in advance and we will say plainly whether it is realistic.
Refunds are calculated stage by stage โ you are refunded for the stages that have not started. The full rules are in our Refund Policy. To request one, write to hello@smallbusiness.ge with your booking reference; we confirm which stages were completed and the refundable amount, and approved refunds are returned to the original payment method within 14 calendar days of the refundable amount being confirmed.
Tell us โ we would rather hear it from you than read it later. Write to hello@smallbusiness.ge with your booking reference and what went wrong. We acknowledge every complaint within one working day and give a substantive answer within five working days. If the answer does not resolve it, reply to the same thread and ask for it to be escalated to the founder.
After every meeting we also ask you to rate your assistant. A low score is reviewed by the office, not filed away.
You keep your rights under Georgian consumer law, and you may raise a data-protection matter with the Personal Data Protection Service of Georgia. Our full terms are in the Terms & Conditions and the Privacy Policy.