← Back to site

Refund Policy

Effective date: August 21, 2026

This Refund Policy explains when and how refunds are given for our Services. Refunds are calculated stage by stage.

1. Overview

We want you to feel confident using our Services. Because our work happens in stages, refunds are calculated according to how much of the work has already been completed at the time you cancel. This Refund Policy forms part of our Service Agreement.

2. Stage-based refunds

Each engagement is divided into stages. If you cancel, we refund the portion of your fee for stages that have not yet started, and retain the fee for stages already completed or in progress. Typical stages:

• Before work begins — if you cancel before we have started any work or incurred any third-party cost, you receive a full refund of our service fee.
• Preparation stage — once we have begun preparing documents, drafting a power of attorney, or gathering information, that stage is non-refundable; remaining stages are refundable.
• Submission stage — once documents have been submitted to the authorities or the bank, the registration/account stage is non-refundable.
• Completed services — services already delivered (for example, a completed registration or an opened account) are non-refundable.

Where a package combines several services, refunds are assessed per service according to the stage each has reached.

3. Third-party fees

Government fees, notary and translation costs, and bank charges are paid to third parties and are non-refundable once incurred, as they are outside our control. Only our own service fee is subject to this policy.

4. Situations that are non-refundable

• A stage has been completed or is already in progress.
• A registration, account, or status has already been obtained.
• The service could not be completed because of inaccurate information, missing documents, or lack of response from your side.
• An authority or bank declined an application for reasons outside our control, after we performed the agreed work.

5. In-person (visit) services

For services booked with a personal visit, if you cancel with reasonable notice before the scheduled date, our service fee is refundable except for any costs already incurred. If you do not attend a scheduled appointment without notice, the fee for that visit may be retained.

6. Your 14-day right to withdraw

Our agreement is concluded at a distance. If you are a consumer, you may withdraw from it within 14 calendar days of the day it was concluded, without giving a reason, by writing to hello@smallbusiness.ge or telling us in your personal account.

When you ask us to start work before those 14 days have passed, you are expressly requesting immediate performance. If the service has been fully performed within that period, the right to withdraw no longer applies; if you withdraw before it is complete, you pay for the part of the work actually done up to the moment we receive your notice, calculated by the stages in section 2. This does not limit any right you have under mandatory consumer law. Section 8 of the Service Agreement sets this out in full.

7. How to request a refund

Contact us via Telegram, WhatsApp, or email with your name, contact details, and the service concerned. We acknowledge your request within one business day and give a substantive answer within five business days, confirming which stages were completed and the refundable amount.

If something has gone wrong with a payment, please come to us first rather than raising a chargeback — we can usually resolve in a day what a dispute takes months to decide.

8. Processing

Approved refunds are issued to your original payment method within 14 calendar days of the refundable amount being confirmed. Payment-processor or bank fees on the refund, if any, may be deducted.

9. Contact

Refund questions: email hello@smallbusiness.ge or Telegram @mono_ge. Chavchavadze Ave 37M, Terminal coworking space, Tbilisi, Georgia.